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RESERVATION, CANCELLATION & PAYMENT POLICY

Booking & Confirmation

All bookings made on margysflagship.com, application or on site are considered final and definitive after receipt of a confirmation email.

As our treatments are personalized and carried out by exclusive appointment, each time slot is specially reserved for you with a dedicated practitioner.

To guarantee your reservation, a bank confirmation or advance payment may be required at the time of booking.

 

Terms of payment

Secure online payment

Payments made via the payment link are made using a secure payment system that complies with international standards (SSL encryption and transaction security protocols).
Bank details are managed by a certified service provider, are treated as strictly confidential and are never kept by the establishment.

Depending on the service booked, payment may be :

  • a partial deposit,
  • or full payment upon reservation.

The balance, if any, will be paid on the day of the appointment.

 

Cancellation Policy

Free cancellation or modification
 Any cancellation or modification is possible up to the day before the appointment, free of charge.

Late Cancellation
Any cancellation made less than 24 hours before the appointment may result in a charge of up to 100% of the cost of the reserved service.

No-show
 In case of absence without prior notification, the full cost of the treatment will be due and billed.

 

Delay

We recommend arriving 10 to 15 minutes before your appointment to make the most of your experience.

In case of delay :

  • the duration of the treatment may be reduced,
  • or the appointment may be cancelled if the schedule does not allow it to be kept.

In such cases, the service will remain billable.

 

Product Reservation

Product reservations :

  • products may be reserved subject to availability.
  • full payment is required at time of order

 

Right of withdrawal (Distance selling)

In accordance with the applicable provisions in the Principality of Monaco regarding consumer protection in distance sales:
The customer has 14 days from the date of receipt of the product to exercise their right of withdrawal, without having to provide a reason.

Exceptions:
The following items are not subject to the right of withdrawal:

  • products unsealed for reasons of hygiene,
  • opened or used cosmetics,
  • personalized or specially ordered products.

The product must be returned :

  • not used,
  • in its original, undamaged packaging,
  • with proof of purchase.

The customer is responsible for return shipping costs.

 

Liability

The establishment cannot be held responsible:

  • product misuse,
  • unreported allergies,
  • delays attributable to shipping carriers.

 

Gift Cards & Vouchers

Gift cards :

  • are neither refundable nor exchangeable for cash,
  • are valid according to the date indicated,
  • must be used within their period of validity,
  • late cancellations will result in the loss of the corresponding voucher.

 

Medical Conditions

It is the client’s responsibility to inform the facility of any medical conditions, allergies, or ongoing treatments that could affect the provision of care.
The establishment reserves the right to modify or refuse a service for safety reasons.

 

Force Majeure

In the event of a situation beyond our control (force majeure), the establishment reserves the right to postpone the service free of charge.

 

Applicable Law & Jurisdiction

These terms and conditions are governed by the laws of Monaco.
In the event of a dispute, the courts of the Principality of Monaco shall have exclusive jurisdiction.